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Shipping & Returns

Shipping Rates:

We offer either UPS or USPS to ship your order. If you select Standard shipping orders under 5lbs will ship USPS while orders over 5 lbs will ship UPS. Orders selecting UPS Ground or 2nd Day will be delivered by UPS. See below for our current shipping rates:

Standard Shipping Charges:

United States

0-$50   			$8.99
$50-$100 $9.80
$100-$200 $10.80
$200-$300 $12.80
$300-$400 $14.80
$400-$500 $16.80

High value orders over $500 will ship via UPS and will be billed at UPS Ground Rates.

UPS Shipping:

UPS shipping options are billed at actual UPS rates plus $2.45 for packaging and handling.

Estimated Shipping Transit Times:

Standard Shipping:  3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days

*Please allow 24 hours for us to process your order.

Returns

Return Policy:

We will accept a defective product with return authorization approval number. Please do not attempt to return without contacting Great American Sex Toys first. If you receive a defective product we will gladly replace it within 30 days of sale.

To ensure the safety and health of our customers we do not accept returns or exchanges on non-defective items.  Sex toys are designed to be used in ways that involve contact with bodily fluid (saliva, semen, urine, blood, et al).  Once these items leave our warehouse, we consider them to be used and non-resalable.

If returning a defective item, please contact service@greatamericansextoys.com to obtain approval for your exchange. Returns will NOT be accepted without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. 

We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Cancellation Policy

Once an order has been submitted your credit/debit card will be charged immediately. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted.   Please order carefully.

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